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At Penny Black Organic

We are committed to providing the highest quality service for all our clients. We know your time is important, so if you are pressed please let us know at the earliest convenience so we can accommodate your circumstances.

We ask that cancellations are made 24 hours prior to your appointment to avoid a 50% cancellation fee. Prices are based on a combination of product use and time during service. We will provide a quotation prior to commencing your service so you can enjoy your treatment confidently.

Please read full terms and conditions of bookings at the bottom of this page prior to scheduling your appointment. Once appointment have been made you have agreed to these terms & conditions.

Spa Services Are Temporarily Unavailable

We appologise for any inconvenience, but due to current staffing shortages our range of spa services are currently unavailable.


Penny Black Organic Salon

Book online now or call our friendly staff on 07 5476 8315

Penny Black Organic Terms and Conditions of Booking

At Penny Black Organic we are committed to providing the highest quality service and experience for all our clients.

Upon booking please have your credit card and/or gift voucher number on hand to secure your appointment. We ask that cancellations and alterations to your booking are made 24 hours prior to the day of your appointment to avoid a 50% cancellation fee.

(e.g. if your appointment is on Wednesday your cut off is 9am Tuesday)

No shows will incur full charge of services booked.

We accept cancellations via phone only – if there is no answer please leave a detailed message and we will call back or cancel as per your instructions.

We know your time is important, so if you are pressed for time during your appointment please let us know at the earliest convenience so we can do our best accommodate your circumstances.

If your circumstances change resulting in you requiring less and/or different services than booked we can accommodate, however you will be charged for the full price services booked.

We will always do our best to fit your schedule but please remember we also run on a scheduling system so your alterations may impact other clients making it impossible to change last minute

We do our best to avoid taking cancellation fees by sending out a reminder text 2days prior to your appointment. Simply reply YES and your booking will be secured. No other responses will be accepted so please call us if you need to cancel or require further communication.

Please read the text thoroughly and make sure you arrive at the correct time and date

All fees will automatically be charged to credit card provided at time of cancellation/no show


Fees are not transferable to other services or bookings; cancellation fees are put in place to cover loss of income missed during your allocated time.